MCO email address is the quickest way to reach Orlando International Airport for any travel concern, complaint, media inquiry, or general question.
Whether you need to contact the Lost and Found department, the customer experience team, or report fraud and waste, having the right MCO email address saves you time and frustration.
Orlando International Airport, operated by the Greater Orlando Aviation Authority (GOAA), serves over 57 million passengers annually and maintains multiple official email channels for different needs.
What Is MCO Airport?
MCO stands for Orlando International Airport, located in Orlando, Florida. It is operated by the Greater Orlando Aviation Authority, commonly known as GOAA.
MCO is the busiest airport in Florida and one of the top ten busiest airports in the United States. In 2025, it handled over 57 million passengers.
The airport has three terminals — Terminal A, Terminal B, and the newer Terminal C — each serving millions of passengers every year.
The Official MCO Email Address You Need to Know
The primary official MCO email address for customer experience and general communication is [email protected].
This is the verified email address for the GOAA Customer Experience Department and is the best starting point for most passenger concerns.
For general inquiries about airport services, you can also reach MCO through its official website contact form at flymco.com/contact.
All Verified MCO Email Addresses by Department
Below is a complete list of verified MCO email addresses and contact points for 2026, organized by department to help you reach the right team fast.
| Department | MCO Email Address / Contact | Best For |
|---|---|---|
| Customer Experience | [email protected] | Complaints, feedback, general questions |
| General Inquiries | [email protected] | Standard passenger information requests |
| Whistleblower / Fraud Reports | [email protected] | Reporting fraud, waste, or abuse |
| Internal Fraud Line (GOAA) | [email protected] | GOAA employee misconduct reporting |
| Club MCO Concierge | [email protected] | Lost items at Club MCO lounge |
| Media and Press | Via flymco.com/media | Press releases, media inquiries |
| Public Records Requests | Via flymco.com/airport-business/public-records | GOAA public document requests |
| Lost and Found (General) | Via flymco.com/lost-and-found (online form) | Lost items in terminals |
Always double-check contact information on the official airport website at flymco.com before sending sensitive emails, as contact details can be updated.
MCO Customer Experience Email: [email protected]
The most important MCO email address for passengers is [email protected].
This is the direct line to GOAA’s Customer Experience Department. Use it to submit complaints, give positive feedback, report service issues, or ask general questions about the airport.
The department operates Monday through Friday from 7:30 AM to 4:00 PM Eastern Time.
MCO General Inquiries Email: [email protected]
For broader general inquiries, the MCO email address [email protected] connects you with the airport’s main communication team.
This address is suitable for standard requests that don’t fall under a specific department, including information about parking, terminals, services, and transportation.
Response times can vary, so for urgent matters always combine your email with a phone call.
MCO Whistleblower and Fraud Reporting Email
If you need to report fraud, waste, or abuse related to MCO or GOAA operations, two verified MCO email addresses handle these reports.
The external whistleblower email is [email protected]. Reports can also be submitted internally at [email protected] around the clock, 24 hours a day.
You can also call the toll-free whistleblower line at 1-877-370-6354 if you prefer not to email.
MCO Lost and Found Contact
Lost and Found at MCO does not operate through a single dedicated public MCO email address. Instead, passengers are directed to submit an online form through the official website at flymco.com/lost-and-found.
The Lost and Found helpdesk phone number is (407) 825-2111 and the office is open from 7:00 AM to 10:00 PM.
If you lost something at Club MCO specifically, email [email protected] directly.
MCO Lost and Found by Location
Knowing where you lost your item determines which contact channel to use at MCO.
| Location of Lost Item | Who to Contact |
|---|---|
| Inside Terminal A or B | MCO Lost and Found — Terminal A, Level 1 |
| Inside Terminal C | MCO Lost and Found — Terminal C, Level 1 (items moved to Terminal A at 4 PM daily) |
| TSA Security Checkpoint | TSA directly (separate from MCO Lost and Found) |
| On the Airplane | Contact your airline directly |
| Club MCO Lounge | [email protected] |
| Parking/Shuttle/Rental Car | Contact Lost and Found in the respective terminal |
Items are stored for up to 30 days before being processed as unclaimed property. Report your lost item as soon as possible.
MCO Phone Numbers (When Email Is Not Enough)
Sometimes calling is faster than emailing. Here are the verified MCO phone numbers for 2026.
| Department | Phone Number | Hours |
|---|---|---|
| General Airport Information | (407) 825-2001 | 24/7 |
| Lost and Found | (407) 825-2111 | 7:00 AM – 10:00 PM |
| Airport Main Office | (407) 825-3177 | Business hours |
| Whistleblower Hotline | 1-877-370-6354 | 24/7 |
For airline-specific issues like lost baggage or flight delays, you must contact your airline directly. MCO handles airport operations only — not individual airline services.
MCO Media and Press Inquiries
Journalists, bloggers, and content creators who need to reach MCO’s communications team for press-related purposes should visit flymco.com/media for the most current press contact information.
MCO regularly publishes press releases on its media page covering new routes, terminal updates, and major milestones.
The GOAA communications team manages all official media requests and responds through verified @goaa.org email addresses.
MCO Public Records Requests
As a governmental entity, GOAA is required to handle public records requests under Florida’s open-records laws.
Public records requests for MCO can be submitted online through the official portal at flymco.com/airport-business/public-records.
This covers contracts, meeting minutes, financial records, and other official GOAA documents.
How to Contact MCO Through Social Media
MCO and GOAA are active on several social media platforms and can be messaged directly for general questions.
You can find MCO on Facebook, Instagram, Twitter (X), and YouTube through the official links listed on flymco.com. Social media is best for quick, non-urgent questions or feedback.
For anything requiring a documented response or involving lost property, always use the official MCO email address or phone number instead.
MCO Airport Address and Physical Location
If your matter cannot be resolved by email and you need to visit in person, here are the verified MCO addresses for 2026.
Terminal A and B: 1 Jeff Fuqua Blvd, Orlando, Florida 32827
Terminal C: 10200 Jeff Fuqua Blvd South, Orlando, Florida 32827
The main airport office hours for administrative departments are Monday through Friday, 7:30 AM to 4:00 PM. The airport itself operates 24 hours a day, 7 days a week for passenger services.
What Is GOAA and Why Does It Matter for MCO Email?
GOAA stands for the Greater Orlando Aviation Authority. It is the governmental body that owns and operates both Orlando International Airport (MCO) and Orlando Executive Airport (ORL).
When you contact MCO via email, you are technically contacting GOAA. All official MCO email addresses use the @goaa.org domain.
GOAA was established in 1976 and employs over 1,000 people to manage operations, maintenance, safety, and passenger experience.
When to Email MCO vs. When to Call
Knowing when to use the MCO email address versus calling can save you significant time.
Email is best for non-urgent complaints, written feedback, media inquiries, and public records requests where you need a documented paper trail.
Calling is better for urgent matters like a lost item that needs to be recovered before you leave the airport, or time-sensitive passenger questions.
| Situation | Best Contact Method |
|---|---|
| General complaint or feedback | Email: [email protected] |
| Lost item just now | Call: (407) 825-2111 |
| Media or press inquiry | Visit: flymco.com/media |
| Public records request | Online portal: flymco.com |
| Fraud or whistleblower report | Email: [email protected] |
| Lost item at Club MCO | Email: [email protected] |
| Airline baggage or flight issue | Contact your airline directly |
| General airport information | Call: (407) 825-2001 |
Tips for Getting a Fast Response from MCO Email
Following a few simple practices will increase your chances of getting a quick reply when you contact MCO via email.
Always include your full name, the date of your visit, your flight number if relevant, and a clear, specific description of your issue in the first paragraph. Vague emails take longer to route to the right department.
Avoid sending duplicate emails to multiple MCO addresses at once. The airport advises against this specifically for Lost and Found cases, as it can slow down the processing of your report.
MCO Airport Overview for 2026
Understanding the scale of MCO helps put the contact information in context. MCO is not a small regional airport — it is a massive international hub.
| MCO Fast Facts | 2026 Data |
|---|---|
| Annual Passengers | 57+ Million |
| Terminals | 3 (A, B, C) |
| Official Website | flymco.com |
| Operating Authority | GOAA (Greater Orlando Aviation Authority) |
| Email Domain | @goaa.org |
| Main Phone | (407) 825-2001 |
| Location | Orlando, Florida |
| Airport Code | MCO |
Terminal C opened in 2022 and handles international arrivals with modern facilities and expanded capacity. It represents a significant investment in MCO’s future as a global gateway.
Common Reasons Travelers Search for MCO Email Address
People look up the MCO email address for a wide range of reasons. Knowing the most common ones helps ensure you’re reaching the right department.
Lost items and baggage questions make up the largest share of contact requests. The second largest category is complaints about airport services like cleanliness, security wait times, or transportation issues.
Media inquiries, public records requests, and employment-related questions round out the most frequent reasons travelers and professionals contact MCO directly.
MCO Email Address for Employees and Internal Staff
GOAA employees have dedicated internal communication channels through the MCO Cares employee resource portal at mcocares.com.
Internal fraud and compliance reports go through the dedicated inbox at [email protected], which is monitored around the clock.
For internal airport communications and service updates, employees are directed to contact [email protected] as well.
Airlines at MCO and Their Contact Information
MCO is home to dozens of airlines, and for airline-specific issues — including lost baggage, flight delays, refunds, and seat assignments — you must contact the airline directly. MCO’s email address only covers the airport’s own operations.
Major airlines serving MCO include Southwest Airlines, JetBlue Airways, Spirit Airlines, Frontier Airlines, Avelo Airlines, and Silver Airways. Each airline has its own customer service email and phone line.
If your item was lost on the airplane (not in the terminal), the airport’s Lost and Found cannot help — your airline is solely responsible for items left onboard.
What Happens After You Email MCO
After sending your email to any MCO email address, here is what to generally expect.
For customer experience emails sent to [email protected], the team typically acknowledges receipt within one to two business days. Resolution time varies based on the nature of the request.
For Lost and Found reports submitted online, you receive a reference number immediately that you can use to track the status of your report. Items are held for 30 days before being handled as unclaimed property.
For whistleblower and fraud reports, the process is confidential and handled separately from standard passenger communications.
Frequently Asked Questions (FAQs)
What is the official MCO email address?
The official MCO email address for customer experience is [email protected]. For general inquiries, you can also use [email protected].
How do I contact MCO Lost and Found by email?
MCO Lost and Found does not have a public email — use the online form at flymco.com/lost-and-found or call (407) 825-2111 directly.
What is the MCO airport phone number?
The main MCO airport phone number is (407) 825-2001, available 24/7. For Lost and Found specifically, call (407) 825-2111.
Who operates Orlando International Airport?
MCO is operated by the Greater Orlando Aviation Authority (GOAA), a governmental body established in 1976 that manages both MCO and Orlando Executive Airport (ORL).
How do I report fraud or misconduct at MCO?
Email the external whistleblower address at [email protected] or the internal GOAA line at [email protected]. You can also call 1-877-370-6354 at any time.
What is the GOAA email domain for MCO?
All official MCO and GOAA staff email addresses use the @goaa.org domain. Be cautious of any contact claiming to be from MCO using other domains.
Can I email MCO about a lost item on my flight?
No. Items lost on the airplane are the airline’s responsibility. You must contact your airline directly — MCO Lost and Found only handles items lost within the airport terminals.
How do I submit a public records request to MCO?
Submit public records requests for GOAA and MCO through the online portal at flymco.com/airport-business/public-records. This covers contracts, meeting minutes, and financial documents.
What are MCO’s office hours for email responses?
The airport administration and customer experience team responds to emails Monday through Friday, 7:30 AM to 4:00 PM Eastern Time. The airport itself operates 24/7.
How do I contact MCO media and press relations?
Visit flymco.com/media for the current press contact information. All official media communication is handled through the GOAA communications team using @goaa.org email addresses.
Conclusion
Having the correct MCO email address before you travel can make a real difference when something goes wrong or when you have a time-sensitive question.
The primary MCO email address for passenger communication is [email protected], operated by GOAA’s Customer Experience Department.
For lost items, fraud reports, media inquiries, or public records, each has its own dedicated channel covered in this guide.
Always verify contact details through the official airport website at flymco.com before reaching out, as information can change.
Whether you’re a first-time visitor to Orlando International Airport or a frequent flyer who knows Terminal C like the back of your hand, keeping these verified MCO email addresses and phone numbers saved will ensure you always know who to call and where to write in 2026 and beyond.
